Flexible Booking. Fair Refunds.

At Go Xperts Online Services, we aim to offer hassle-free services, including when plans change. Please read our cancellation and refund terms below.

1. Cancellation Policy

• Free Cancellation: Cancel your booking up to [5 hours] before the scheduled time — no charges!
• Late Cancellation: If you cancel within [5 hours] of the appointment, a small fee of [₹2%] may apply.
• Last-Minute / No-Show: If our professional arrives and service is declined, full charges may apply.

2. Rescheduling

You can reschedule your service [once] free of charge up to [5 hours] before your booking time.

3. Refund Policy

• Service Not Delivered: Full refund or free reschedule if the professional doesn't show up.
• Unsatisfactory Service: Partial or full refund after investigation (photos or feedback may be requested).
• Online Payments: Refunds are credited to the original payment method within [5-7 working days].
• Cash Payments: Refunds processed as wallet credits or bank transfer.

4. Non-Refundable Cases

• Services already completed and accepted
• Cancellations after service professional arrival
• Minor dissatisfaction without valid evidence

5. Need Help?

For cancellations, rescheduling, or refunds:
📧 Email: support@goxperts.in]
📞 Phone:+91 95812 33866

Effective Date: May 2025